General service management system

Standard features

  • Entirely server based application, NO-client side installation, easy to maintain.
  • Ready for eBusiness and self-service to customers and business partners
  • Outputs in PDF / Excel / Word file format and it can be directly emailed or faxed.
  • Audit trail of insert, edit, delete, print operations
  • PDA or other hand held wireless device support
  • Arabic enabled, other foreign language supported


Service process:

  • Service templates for recurring jobs
  • Prepare estimate & revise estimate
  • Convert estimate to work order
  • Procure parts, assign labor, subcontract, allocate machinery & tools
  • Parts & consumables inventory management
  • Machinery, tools & equipment maintenance
  • Job costing and payroll integration
  • Payable invoice booking with or without inventory
  • Close work order and prepare invoice
  • Automated accounting of service invoice
  • Automated accounting of payables
  • Extensive queries and reports

Financial accounting

  • Consists of General Ledger, Accounts Receivables and Accounts payables
  • Organization or person (entity) based two way (AR & AP) transaction booking
  • Reports can be printed as consolidated or Receivables only or Payables only
  • Single payment / receipt voucher for multiple cheques
  • PDC is integral part to suit the local business practice
  • Part payment / receipts / allocation supported
  • Multi level Chart-Of-Accounts (tree structured for ease of use)
  • Transaction Security and Automated entry log for auditing
  • Automated entries from sales and service modules

……. and much more functionality.

Optional ADD-ON modules

  • Integrated Payroll & personnel module
  • Self-service portal for clients and business partners
  • Connector for Electronic Data exchange
  • SMS alerts (rule based or automatically triggered)